Branch Service Supervisor

Company Name:
First Niagara Financial Group
Required Skills:
High School Diploma or GED required
Two yearsexperience in a sales and/or service environment
Two years cash handling experience
Basic Math
Computer proficiency
Customer service
Organizational skills
Overview: The Assistant Teller Supervisor is expected to be a customer experience leader as well as the operational leader of the branch. This position requires the individual to adhere to and support First Niagara Bank's Statement of Values.
Key Responsibilities:
Lead and Manage the Team to Achieve branch referral goals, striving for platinum
Identify and convert service to sales opportunities
Engage in relationship building discussions to uncover and anticipate client needs
Manage daily activities to exceed goals
Actively seek opportunities to provide an outstanding client experience to every client you serve, every time
Get to know your clients to help them to achieve their financial dreams and anticipate their financial needs
Assist in Coaching the Team to consistently create the FN customer experience
Take the time to Reward and Recognize the Best in Class performances on my Team
Assist in clearly defining the priorities of the day in a morning huddle & in updating the whiteboard with daily outcomes
Treat internal partners as well as you would your best clients! Including expressing appreciation
Be an effective team member by doing whatever needs to be done
Assist in leading & managing teller team to achieve established operational, compliance & security standards
Guide branch on how to be compliant in daily handlings &educate; on operational changes as they occur
Balance work daily
Maintain operational proficiency in performing client transaction/service
Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements
EEO/AA Minority/Female/Disability/Veteran
Requisition Number: 12644
Job Title: Branch Service Supervisor
Area of Interest: Branches
Department: Palmerton Branch - 446
Location: Palmerton Branch
Position Type: Full Time
State: Pennsylvania
City: Palmerton

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