Customer Service Representative
Pencor Services Pencor Services Palmerton, PA Palmerton, PA Full-time Full-time $17 an hour $17 an hour 10 hours ago 10 hours ago 10 hours ago Company:
PenTeleData Shift:
3PM-11PM (40hrs per week, after training will include weekends and holidays as needed) Pencor and its subsidiaries are Equal Opportunity Employers Training is conducted on site Monday-Friday from 3PM-11PM.
Next training class will start on July 24th.
Although there is a work-from-home component to this position, employees are required to work in house for their first 90 days.
Once completed, employees will have the option to work from home 2 days per week.
Candidates must reside in Pennsylvania and live within a 50-mile radius of our base office in Palmerton and have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.
PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative.
Responsibilities will include:
Answering High Volume Telephones Responding to customer emails and chat messages Troubleshooting customer issues Speaking with customers in reference to abuse issues / policy violations Corresponding with customers in reference to service issues Communicating with Partners in reference to accounts Working with other PTD departments to resolve customer issues Processing new residential accounts Quoting prices for dial-up services Processing changes to existing accounts Answering billing questions Making courtesy calls to customers Processing PPV orders Other duties as assigned by management
Qualifications:
H.
S.
Diploma or G.
E.
D.
Previous Customer Service experience Working knowledge of Microsoft Word and Excel programs Familiarity with Windows Operating Systems Understanding of computer virus and network security Positive attitude and professional demeanor Excellent Communication Skills- oral and written Good Typing Skills Good Organizational Skills Good Follow-up Skills Strong Negotiation and Problem Resolution Skills Ability to identify problems and submit trouble tickets Ability to interact well with customers on a daily basis Ability to work well independently and as part of a team Ability to multitask in a fast paced environment Ability to work the weekend and holiday rotation schedule Ability to adapt to the changing needs of the company INDLP.
Estimated Salary: $20 to $28 per hour based on qualifications.
PenTeleData Shift:
3PM-11PM (40hrs per week, after training will include weekends and holidays as needed) Pencor and its subsidiaries are Equal Opportunity Employers Training is conducted on site Monday-Friday from 3PM-11PM.
Next training class will start on July 24th.
Although there is a work-from-home component to this position, employees are required to work in house for their first 90 days.
Once completed, employees will have the option to work from home 2 days per week.
Candidates must reside in Pennsylvania and live within a 50-mile radius of our base office in Palmerton and have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.
PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative.
Responsibilities will include:
Answering High Volume Telephones Responding to customer emails and chat messages Troubleshooting customer issues Speaking with customers in reference to abuse issues / policy violations Corresponding with customers in reference to service issues Communicating with Partners in reference to accounts Working with other PTD departments to resolve customer issues Processing new residential accounts Quoting prices for dial-up services Processing changes to existing accounts Answering billing questions Making courtesy calls to customers Processing PPV orders Other duties as assigned by management
Qualifications:
H.
S.
Diploma or G.
E.
D.
Previous Customer Service experience Working knowledge of Microsoft Word and Excel programs Familiarity with Windows Operating Systems Understanding of computer virus and network security Positive attitude and professional demeanor Excellent Communication Skills- oral and written Good Typing Skills Good Organizational Skills Good Follow-up Skills Strong Negotiation and Problem Resolution Skills Ability to identify problems and submit trouble tickets Ability to interact well with customers on a daily basis Ability to work well independently and as part of a team Ability to multitask in a fast paced environment Ability to work the weekend and holiday rotation schedule Ability to adapt to the changing needs of the company INDLP.
Estimated Salary: $20 to $28 per hour based on qualifications.
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